Rubbish Clearance Bromley Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Bromley provides rubbish removal, waste collection and related clearance services to domestic and commercial customers. By booking a collection or using our services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Company means Rubbish Clearance Bromley, the waste collection and rubbish removal service provider.

Customer means any individual, business, organisation or other party that requests or uses the Companys services.

Services means any rubbish clearance, waste collection, bulky waste removal, recycling, loading, transportation, and related services supplied by the Company.

Waste means any materials, items, rubbish, junk or refuse that the Customer requests the Company to remove, including but not limited to household waste, garden waste, commercial waste and bulky items.

Booking means any order, request or arrangement made by the Customer for the Company to provide Services, whether by telephone, email, online form or any other method accepted by the Company.

2. Scope of Services

The Company provides waste collection and rubbish clearance services for domestic and commercial premises within its operating area. Services may include loading, removal, transportation, and disposal or recycling of Waste.

All Services are subject to availability and to these Terms and Conditions. The Company reserves the right to refuse any Booking or to decline to collect certain items or materials at its sole discretion, particularly where waste is hazardous, prohibited or not suitable for collection under applicable regulations.

3. Booking Process

3.1 Customers may request a Booking by telephone, email, online enquiry or other communication method accepted by the Company. The Customer must provide accurate and complete information regarding the type and approximate quantity of Waste, the collection address, access details, and any relevant site conditions.

3.2 Where possible, the Company will provide an estimated price or pricing structure based on the information supplied by the Customer. Any estimate may be revised if the actual volume, weight, nature or location of the Waste differs from the information provided at the time of Booking.

3.3 A Booking is only confirmed when the Company has accepted it and provided the Customer with confirmation of the date and approximate time window for the collection. The Company may require additional information or photographs of the Waste before confirming a Booking.

3.4 The Customer is responsible for ensuring that someone over the age of 18 is present at the collection address at the agreed time to grant access, provide instructions where required and authorise any changes to the scope of the Services.

4. Access and Site Conditions

4.1 The Customer must ensure that the Companys staff and vehicles have safe, clear and reasonable access to the collection location. This includes arranging for any necessary parking, entry codes, permits, or keys required to reach the Waste.

4.2 If the Company is unable to carry out the Services due to inadequate access, blocked entry, unsafe conditions, or incorrect information provided by the Customer, the Company may charge a call-out fee or a reasonable proportion of the quoted price to cover time and costs.

4.3 The Customer must inform the Company in advance of any unusual site conditions, such as limited vehicle access, stairs, long carrying distances, or potential health and safety risks. Additional charges may apply where extra time, labour or equipment is required.

5. Waste Types and Prohibited Items

5.1 The Company will collect general household, garden and commercial waste, and certain bulky items, subject to compliance with applicable waste regulations and facility requirements.

5.2 The Company does not ordinarily collect hazardous waste or specialist items, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, fuels, gas bottles, pressurised containers, explosives, radioactive materials, or any waste classified as hazardous under relevant legislation.

5.3 If hazardous or prohibited waste is presented for collection without prior written agreement, the Company may refuse to handle such items. If any such items are unknowingly collected, the Customer shall be liable for any costs, fines, or charges incurred in safely dealing with the waste, and the Company may recover these costs from the Customer.

5.4 The Customer warrants that the Waste presented for collection is free of hazardous or prohibited materials unless otherwise agreed in writing with the Company, and that the Waste has been generated lawfully.

6. Pricing and Payments

6.1 Prices for the Services are based on factors such as volume, weight, loading time, type of Waste, access conditions and disposal or recycling charges. The Company may provide a guide price or estimate prior to attending the site.

6.2 Once on site, the Company will confirm the final price based on the actual Waste to be collected and site conditions. If the Customer does not agree to the revised price, the Company may cancel the Service, and a call-out or minimum charge may apply to cover attendance costs.

6.3 Unless otherwise agreed, payment is due on completion of the Service. The Company accepts payment by cash, card or other approved methods. For commercial Customers or account holders, alternative payment terms may be agreed in writing.

6.4 All prices are stated exclusive of VAT unless expressly indicated otherwise. Where applicable, VAT will be charged at the prevailing rate.

6.5 In the event of late payment, the Company reserves the right to charge interest and reasonable recovery costs in accordance with applicable law.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a Booking by giving reasonable notice to the Company. Wherever possible, the Customer should provide at least 24 hours notice before the scheduled collection time.

7.2 If the Customer cancels a Booking with less than 24 hours notice, or fails to be present at the arranged time, the Company reserves the right to charge a cancellation fee or call-out charge to cover time and costs.

7.3 If, on arrival, the Company is unable to perform the Services due to circumstances within the Customers control, such as lack of access or incorrect information, the Company may treat this as a cancellation and charge accordingly.

7.4 The Company may cancel or reschedule a Booking due to reasons beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, extreme weather, road closures or other operational issues. In such cases, the Company will aim to notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company shall not be liable for any loss arising from such cancellation or delay, subject to clause 10.

8. Customer Obligations

8.1 The Customer must:

ensure that the Waste is properly presented for collection and is reasonably accessible to the Companys staff

separate or identify any items that are to be retained and not removed

provide accurate information regarding the type, quantity and location of the Waste

not include in the Waste any items that are illegal to possess or dispose of, or any hazardous materials prohibited under these Terms

8.2 The Customer is responsible for securing or removing any items that should not be taken away. The Company accepts no liability for the removal of items that the Customer has left in close proximity to Waste unless the Company has been clearly and expressly instructed not to remove them.

9. Performance of the Services

9.1 The Company will provide the Services with reasonable care and skill and in accordance with applicable waste management and environmental regulations.

9.2 Collection times are approximate and may vary due to traffic or other operational factors. Time is not of the essence in relation to performance, but the Company will make reasonable efforts to attend within the agreed time window.

9.3 Title to the Waste passes to the Company upon collection, provided that full payment for the Services has been or will be made in accordance with these Terms.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

10.2 Subject to clause 10.1, the Companys total liability to the Customer for any loss or damage arising out of or in connection with the Services or these Terms, whether in contract, tort, negligence, breach of statutory duty or otherwise, shall be limited to the amount actually paid by the Customer for the specific Service giving rise to the claim.

10.3 The Company shall not be liable for any indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of data.

10.4 The Customer is responsible for protecting property and belongings that may be at risk during the clearance process. While reasonable care will be taken, the Company shall not be liable for minor damage to floors, walls, driveways, or other surfaces caused by the normal performance of the Services, provided that the Company has acted with reasonable care.

10.5 If the Customer alleges that items have been removed in error, the Customer must notify the Company in writing as soon as reasonably practicable, and in any event within 48 hours of the completion of the Services. The Company will investigate and, where appropriate, may attempt to recover any items, but does not guarantee that recovery will be possible.

11. Compliance with Waste Regulations

11.1 The Company is committed to carrying out all rubbish clearance and waste collection activities in accordance with relevant environmental and waste management legislation, including any applicable requirements for registration, duty of care and controlled waste handling.

11.2 The Company will dispose of or recycle Waste using authorised transfer stations, recycling facilities or disposal sites, and will take reasonable steps to divert suitable materials from landfill where practicable.

11.3 The Customer acknowledges that the Company may be required to provide information to regulators or enforcement bodies in relation to the Waste or the Services, and the Customer agrees to cooperate with any reasonable requests for information if required by law.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data from the Customer, including contact details, address and payment information, for the purposes of managing Bookings, delivering Services, processing payments, and handling enquiries or complaints.

12.2 The Company will keep such personal data secure and will only retain it for as long as reasonably necessary for the relevant purposes or as required by law. The Company will not sell personal data to third parties.

12.3 The Customer has certain rights under data protection legislation, including the right to access, correct or request deletion of their personal data, subject to legal limitations.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as reasonably practicable, providing details of the issue and any supporting information.

13.2 The Company will investigate complaints and aim to respond within a reasonable timeframe. Where appropriate, the Company may offer to re-attend, rectify the issue or provide a partial refund or other remedy at its discretion.

14. Changes to these Terms

14.1 The Company may amend these Terms and Conditions from time to time. Any updated version will apply to Bookings made after the date of publication of the revised Terms.

14.2 The version of the Terms in force at the time of the Customers Booking will apply to that Booking and the related Services.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the Services.

16. General Provisions

16.1 If any provision of these Terms is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

16.3 The Customer may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the operation of its rubbish clearance and waste collection services.

16.4 These Terms and Conditions, together with any written confirmation of Booking and any agreed variations, constitute the entire agreement between the Customer and the Company in relation to the Services.