Rubbish Clearance Bromley Privacy Policy

This Privacy Policy explains how Rubbish Clearance Bromley collects, uses, stores and shares personal data in relation to our rubbish clearance, waste removal and associated services. It applies to all Rubbish Clearance Bromley customers, prospective customers and website visitors located within our service area in and around Bromley.

We are committed to protecting your privacy and handling your personal data in a fair, transparent and secure manner. We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And How To Contact Us

Rubbish Clearance Bromley is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed in connection with our services.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or on any written communication you have received from us.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Rubbish Clearance Bromley or use our services:

Identity and contact details such as your name, address, email address, telephone number and, where relevant, business name and role.

Service information such as property access details, collection location, photographs you provide relating to the waste to be removed, and notes about your service booking and preferences.

Communication data such as records of emails, text messages, telephone calls and other correspondence with you, including any feedback or complaints.

Payment and billing information such as billing address and payment transaction details processed through our payment processors. We do not store full card details on our own systems.

Technical and usage information such as your IP address, device details, browser type, and information about how you use our website, where this is collected via standard server logs or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us by telephone, email, text message, contact form, social media or in person to request a quote, make a booking or ask a question. We also collect data when you complete any online forms or surveys that we make available.

We may receive personal data about you from third parties, such as online directories, advertising platforms or referral partners, where you have asked them to pass your details to us so that we can contact you about our services.

Technical and usage data is collected automatically when you access our website or digital services through your browser or device.

Lawful Basis For Processing Your Data

We will only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following legal grounds:

Contractual necessity: We process your personal data when it is necessary for entering into, or performing, a contract with you. This includes providing quotes, confirming bookings, carrying out rubbish clearance services, taking payment and communicating with you about your service.

Legitimate interests: We process personal data when it is necessary for our legitimate business interests and when these interests are not overridden by your rights. This may include improving our services, managing our business operations, maintaining accurate records, preventing fraud, and responding to enquiries or complaints.

Legal obligations: We process certain personal data to comply with our legal and regulatory duties, such as record keeping for tax and accounting purposes or cooperating with lawful requests from public authorities.

Consent: In limited cases, we may rely on your consent to process your personal data, for example, where we send you certain forms of direct marketing communication that require consent. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our rubbish clearance and related services, including giving estimates, arranging visits, collecting and disposing of waste, and handling follow up communication.

To manage our relationship with you, including updating you on bookings, handling enquiries, processing payments, and responding to feedback or complaints.

To operate, maintain and improve our website, services and customer experience, including analysing how our services are used and improving our service offerings.

To send administrative and service related messages, such as booking confirmations, invoices, and notifications about any changes to our terms or policies.

To meet legal, regulatory and compliance requirements, and to help detect and prevent fraud or other unlawful activity.

Where permitted, to provide you with information about our services that may be of interest to you. You can opt out of direct marketing communications at any time.

Data Sharing And Processors

We do not sell your personal data. However, we may share your personal data with carefully selected third parties in order to run our business and provide our services. These recipients act either as data processors on our behalf or as independent data controllers.

Service providers and data processors: We may share data with companies that provide services such as payment processing, accounting, customer relationship management, email and text messaging services, website hosting, IT support and data storage. These processors are only permitted to process your personal data in accordance with our instructions and are required to keep it secure.

Professional advisers: We may share information with our accountants, legal advisers, insurers and similar professionals when necessary for the provision of their services to us.

Public authorities: We may disclose personal data where required by law, regulation, court order or at the request of a competent authority, or where necessary to protect our rights or the rights of others.

Business transfers: If our business is subject to a sale, merger, restructuring or similar event, we may transfer your personal data to the new owner or successor business as part of that process, in accordance with data protection laws.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we retain customer records including contact details, service information and invoices for a period that reflects statutory limitation periods and tax record keeping obligations. After this time, personal data is securely deleted or anonymised so that it can no longer be associated with you.

Where we rely on your consent for certain types of processing, we will cease that processing if you withdraw your consent. We may retain a minimal record of your preference so that we can ensure we respect your choice in future.

International Transfers

Some of our service providers may operate outside the United Kingdom or the European Economic Area. Where this is the case and your personal data is transferred internationally, we will take steps to ensure that an adequate level of protection is in place, for example by using standard contractual clauses or other appropriate safeguards approved under data protection laws.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include restricted access to systems, secure storage, use of passwords and encryption where appropriate, staff training and regular review of our security practices.

While we work to safeguard your personal data, no transmission of information over the internet can be guaranteed as completely secure. You are responsible for keeping any passwords or access details confidential.

Your Data Protection Rights

If you are a customer or user within our service area, you have certain rights in relation to your personal data under data protection law. These include:

The right of access: You can request a copy of the personal data we hold about you and certain information about how we process it.

The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data that we hold about you.

The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we are not required to retain it for legal reasons.

The right to restrict processing: You can ask us to limit the way we use your personal data in specific situations, such as when you contest its accuracy or object to our processing.

The right to object: You can object to our processing of your personal data where we are relying on legitimate interests as the legal basis. You also have an absolute right to object to direct marketing.

The right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

If you wish to exercise any of these rights, please contact us using the contact details given on our website or communications. We may request proof of identity where necessary to protect your data.

You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how we handle your personal data. We would appreciate the opportunity to address your concerns before you approach the supervisory authority, so please contact us first where possible.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal data relating to children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps to remove it.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection guidance. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.

This Privacy Policy applies to all Rubbish Clearance Bromley customers and prospective customers in our service area and is effective from the date of publication until superseded by an updated version.